Veteran Cranston politics reporter Scott Mayerowitz (we only train the best!) tells the disturbing story of state benefits administration jobs that are being outsourced to India. Scott did some of his state-by-state research in Rhode Island, and learned that we, too, have farmed out many of our state’s call center jobs to India, though some calls are reportedly now being handled “domestically.” From ABC News:
[...]Other states struggled to answer questions about their call center locations.
“Who would have ever thought it would be such a difficult question to answer,” said Amy Kempe, spokeswoman for the governor’s office in Rhode Island. She eventually learned that JP Morgan was sending the state’s food stamps calls to India but now keeps them all domestically.
Kempe later told ABC News however that JP Morgan was still routing calls for unemployment benefits to India. Unemployment in Rhode Island now stands at 10.5 percent.
Does anyone else see the irony here? Should we laugh or cry?