It’s an exciting time to be in the feedback loop business, and no one knows this better than Feedback Labs, a new nonprofit consortium selected as one of the 14 organizations to receive a grant from the Fund for Shared Insight, the collaborative of funders helping nonprofits to collect and incorporate feedback to improve their performance—and how philanthropic dollars are spent. (Yup, this post is about a collaborative giving money to a consortium, one more sign that lone wolf outfits are decidedly passé.)
Feedback loops are being heralded as a way to ensure that the people served by nonprofits, the so-called “end users” of philanthropy, can give input to how organizations operate. Better listening promises to teach nonprofits what the client wants and does not want, and how, in providing services, it can best communicate with clients and also act to meet their needs. Some of the benefits? Feedback loops can help expand on successes and give quick attention to problems as they emerge.